An “incident” is any event or condition(s) that threaten safety and/or security of those involved and/or pose a risk to individuals or to the institution, be it physical and/or emotional.  “Incident management” is a term describing the activities of the organization and its community to identify, analyze, and improve conditions to prevent recurrence of incidents and foster a supportive and safe environment for everyone.  AOMA is committed to incident management to prevent the loss of or disruption to the organization's operations, services, or functions to protect the environment and community of AOMA. 

 

The form linked above can be used for reporting an array of concerns, complaints, and incidents. Please note that while this is not an anonymous form, your privacy is our top priority, and the information you provide will be kept confidential. 

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Concerns vs. Complaints 

Sometimes, we have concerns that we may not feel merit a formal complaint or feel like an “incident.” For example, there may be an event or behavior someone might consider to potentially be a "one-off" or not something worth reporting unless it were to happen again. Unfortunately, frequently, the same person may have no way of knowing if the incident were to happen again. Moreover, someone reporting in the future would have no idea that the things they find concerning may have been an issue in the past. History would be lost without a report.  These are more informal complaints, and by reporting a concern (i.e. an informal complaint), you are providing documentation for recordkeeping.  Potential action may be taken. However, unlike a formal complaint, no formal investigation or Misconduct Advisory Council (MAC) would most likely not be initiated unless not doing so would compromise safety. 

 

Complaints 

All formal complaints will follow the policies as they are laid out in our manuals. Something to be aware of is that confidentiality and privacy protection applies to everyone involved. The person reporting will have access to at least one administrator they can reach out to for questions and clarification regarding resolution of the matter. However, information regarding some actions taken may not be able to be provided to protect the privacy of those involved. 

Please note that any concerns, complaints, or incidents that involve gender-based discrimination and/or sexual harassment do fall under Title IX and require mandatory reporting.  

 

When in doubt, report.